Oracle Service Cloud translation: real-time communication in any language

Maximize your investment in Oracle with real-time translation

Connect with customers in any language, over the support channels your agents already use.

Chat
Incident
Answer/Article
Chat

Get customers the answers they need, fast. Instantly translate incoming and outgoing chat messages with the click of a button.

Oracle Service Cloud chat translation >

Incident

Speaking your customers’ language enables agents to resolve issues quickly, helping to clear ticket queues faster.

Oracle Incident translation >

Answer/Article

Empower global customers to answer their own questions quickly by providing FAQ and knowledge base articles in their language.

Oracle Service Cloud Answer/Article translation >

Chat
Incident
Answer/Article

See how we can help you engage customers in Oracle Service Cloud

Language I/O’s turnkey solutions for Oracle Service Cloud enable you to begin translating in as quickly as 24 hours. See some examples in these demo videos.

Chat
Incident

Oracle Service Cloud chat translation

YouTube player

Oracle Incident translation

YouTube player

Secure, customized translations inside Oracle

Plug our comprehensive multilingual support tools into your Oracle environment, available in the BUI extension or the Desktop App.

Tune translations to your brand

Our self-improving glossary customizes each multilingual conversation to your brand. Industry- and company-specific terms are translated accurately, keeping things clear for customers and agents alike.

Support customers in more than 150 languages

By communicating with customers in their native language, agents can provide a world-class support experience. We generate accurate solutions for obscure and commonly difficult-to-translate languages, and we don’t require English to be the source or target language for translations.

Conversations powered by the world’s best technology

Language I/O’s aggregation layer consists of the world’s best neural machine translation (NMT) engines. When a translation request hits our server, our technology automatically detects the best NMT engine for the content based on the involved languages and use case.

Security that keeps customers protected

We are committed to protecting customer data, and our GDPR-compliant and ISO 27001-certified software reflects that. We encrypt customer data prior to sending content for translation, and we never store personally identifiable information (PII) in our log files or database.