Language I/O Launches Salesforce Case Translation Tools
Language I/O has extended its suite of LinguistNow® customer support translation tools to include an app for automated Case (or Ticket) translation within Salesforce Service Cloud.
The LinguistNow® suite of customer support translation tools will soon be joined by a Salesforce app that automates the translation of Case or ticket content.
The app is installed directly within the Salesforce Service Cloud Case Feed View and is slated for a production launch in Q1 of 2015. Language I/O has partnered with their client Shutterstock to build the app in a way that is sure to most benefit help desk agents who support customers inside of Salesforce. Shutterstock already uses LinguistNow® for article translation and is currently working with Language I/O to beta test the Case translation app.
"This app is going to cement our reputation as the premier provider of customer support translation tools," said Heather Morgan Shoemaker, Co-Founder and Owner of Language I/O. "We now provide automated human and machine translation tools within the two largest CRM platforms that support open APIs."
The LinguistNow® translation app sits inside the Case Feed View where help desk agents already work. The only difference is that "Translate" buttons are strategically located next to incoming support requests and outgoing responses.
LinguistNow® Response for Salesforce combines instantaneous machine translation, for incoming support requests, with rapid-turnaround human translation, for outgoing support responses. At it's core, the app allows a company to use their existing, English-speaking agents to support new clients in any language. For more information, visit the product page.