About Us

Language I/O is a women-owned software company. Our suite of products allow support teams from all over the world to communicate with customers in any language. By embedding our products into two of the largest customer relationship management systems (CRMs) — Salesforce and Oracle — our customers can seamlessly provide multilingual customer support to all of their customers.

Now more than ever it’s imperative that companies provide multilingual customer support. A study published in Forbes shows that providing consistent customer service in multiple languages is the biggest challenge companies face when launching foreign markets. This dramatically impacts customer satisfaction, which in turn effects revenue. In fact, 74 percent of customers are more likely to purchase a product from companies that provide support in their language than they are from companies that do not.

By using a unique customizable combination of machine and human translation, Language I/O gives support teams the ability to communicate with customers in any language over any channel. All it takes is the simple click of a button from within the Salesforce or Oracle CRM and voila, you’re multilingual! 

Support teams love Language I/O because it’s easy to use and efficient. Our clients love that we save them time and money while dramatically increasing their CSAT scores. Just take a look at these testimonials from Photobox, SurveyMonkey and Shutterstock

If you want to be a hero by increasing occupancy rates and revenue, decreasing customer support costs and providing cream-of-the-crop customer experience, contact us today for a free trial.

Meet the Management Team

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Heather Morgan Shoemaker

Managing Partner

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"As soon as you're sure you're right, there's no point in your being here." — Neal Stephenson, Anathem 

Heather has worked in a variety of corporate environments as a software developer, technical consultant, product manager and VP of engineering. Before co-founding Language I/O, Heather was director of product management and globalization for a component of Pearson Education online. While at Pearson, Heather and her team built a new generation, online college education platform, which was launched globally.

Prior to that, Heather was part owner of Lingoport, a Boulder, Colo.-based software internationalization firm. At Lingoport, Heather built a development team from the ground up, launched a new product and managed numerous Fortune 500 clients.

Heather holds a Masters of Science from the University of Colorado at Boulder College of Engineering as well as a Bachelor of Arts in Latin American Studies form the University of Washington in Seattle. She has lived in various parts of the United States and Mexico and speaks English and Spanish. 

kaarina.pngKaarina Kvaavik

Managing Partner

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“While the difficult takes time, the impossible just takes a little longer.” — Art E. Berg

Kaarina has been in the high-tech and language industries for more than 20 years. She managed business development, sales, marketing, operations and personnel at regional and corporate levels for private and publicly traded corporations including Digital Equipment, Dragon Systems and PC DOCS.

Before co-founding Language I/O, Kaarina was an owner of ABLE Innovations, where she was responsible for sales, marketing and partnership activities. At ABLE, Kaarina increased yearly revenues for both existing and new clients, developed and nurtured partnerships that were instrumental in securing new clients and ensured ABLE’s position as a technologically savvy localization services provider.

Kaarina has also held executive management positions with VistaTEC, Lingoport and SDL. While at VistaTEC, which is an Irish company, Kaarina grew business in the Northeast U.S. from $300,000 to an excess of $2.5 million. At Lingoport (where Heather and Kaarina first worked together) Kaarina was a member of the executive management team responsible for expanding worldwide business development and partnerships.

Kaarina has a multi-cultural background that began with her Swedish upbringing. She speaks five languages and has an excellent understanding of cultural differences and nuances.

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Lucia Kash

Director of Business Development

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“Every failure brings with it the seed of an equivalent advantage.”  — Napoleon Hill

Lucia Kash has more than two decades of experience working in localization, globalization, international business and management consulting. Her range of expertise and knowledge of global cultures has influenced her role as business development director for Language I/O. Lucia’s unwavering resolve has helped generate steady annual revenue increases for Language I/O and a solid client pipeline while exponentially increasing sales revenues.

Prior to joining Language I/O, Lucia was a business development manager for ABLE Innovations. In this role, she managed the company’s sales accounts, ranging from small companies to large corporations, steadily increasing revenues 30 percent annually. While at ABLE, Lucia also worked in project management, vendor management and business development.

Lucia is an Italian native and speaks four languages. She has lived and worked in several countries and has a deep knowledge of world cultures, which has contributed to her understanding of international markets.

Craig.jpgCraig Boal

Director of Software Development

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“Nerd. One whose unbridled passion for something defines who they are as a person, without fear of other people’s judgment.” — Zachary Levi

Before joining Language I/O in 2017, Craig was Sierra Trading Post’s manager of eCommerce Development and Operations where he oversaw operations and web and mobile app development. Craig was Sierra’s first web developer and joined the retailer in 2006.  

During Craig’s tenure at Sierra Trading Post, the company became a Top 100 Internet Retailer, claimed industry-leading user experience scores and conversion rates and experienced double-digit eCommerce revenue growth. Craig’s drive to provide seamless eCommerce integration proved to be a critical component of that success. 

Craig was introduced to Language I/O at a roundtable hosted by the City of Cheyenne. He was impressed by the company and its leadership. When the development position opened up, Language I/O welcomed Craig to the team. 

Craig lives with his family and enjoys wakeboarding on nearby reservoirs, snowboarding and fly fishing. 

Ivy.jpgIvy Hughes

Marketing Manager

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“What we think, we become.” — Buddha

A native of Fort Collins, Colorado, Ivy majored in journalism at Colorado State University. She worked in journalist covering education, politics, business and start-ups and tech before launching two business publications, one in Michigan and one in Colorado.

Ivy’s editorial work with Entrepreneur and Success magazines brought her to Abu Dhabi and then England, where she lived for five years. Ivy was the communications executive for a quasi-governmental agency in England called The Trading Standards Institute before moving back to the states. Today, she enjoys her marketing role for Language I/O and also ghostwrites books for American CEOs.

Ivy lives in Glenwood Springs, Colorado with her partner and their twin boys. She loves to travel, write and practice yoga.